4

I called this company because of a coupon for an oil change I came across on the internet. The coupon was a misprint but the they honored it, the service was very good. I liked the 27 point inspection and how detailed they were with the services I needed and the prices. I was given options that I could take regarding my vehicle. We had one small issue as far as customer service, but I was cleared up right away. Prices are a little high but I felt confident in the service I received and I would refer my family and friends to Fine Tune Auto.

4

My goal was to have the car brought to a level that it would pass Indiana Emissions. You cannot renew the registration without the emissions check. I indicated that the car sits in the driveway 99% of the time. I was not asking for the car to be prepared for long daily commutes. The mechanic went completely through the car and found every possible item that needed to be repaired. He did grade the items from 1 to 10 indicating the urgency of the repairs (This is a strong positive). I approved two additional items beyond the emissions items that were urgent. The mechanic took the time necessary to properly repair and test the work. This is a strong positive and I was very happy with this part of their process. The reason why I did not give five stars in this rating was because I was pestered on 3 separate occasions about every item on their proposed repair list. I was pestered on 4 separate occasions concerning the timing belt which was replaced only 37,000 miles ago and is still under warranty at another shop. I was forced to explain each time why I was not approving the less urgent items on the repair list. This style of sales technique is beyond informative and is more often described as badgering. Some customers may yield to this technique, but I believe the majority find it irritating.

4.5

Good job

5

Great service. Always done on time. Never a warranty issue. Quality of work is top notch. Prices are competitive.

5

I have been using Fine Tune since 2000 when they were still in Homewood. Now that they are in Lansing the business has expanded, but the quality remains the same. These guys know what they are doing and really listen to what you say to them. I will continue using them for all of my automotive repairs. I have referred others to Fine Tune and they all have the same feedback that I do. These guys are great! Only issue I have is that they are a little pricey, but then again what repair shop isn't?

5

I have been using Fine Tune since 2000 when they were still in Homewood. Now that they are in Lansing the business has expanded, but the quality remains the same. These guys know what they are doing and really listen to what you say to them. I will continue using them for all of my automotive repairs. I have referred others to Fine Tune and they all have the same feedback that I do. These guys are great! Only issue I have is that they are a little pricey, but then again what repair shop isn't?

5

Jason and company at Fine Tune Auto Service were so pleasant to work with. I totally recommend you try them out. Professionals all the way!

5

FINE TUNE DOES A GREAT JOB WORKING ON MY CARS

4

The problem with my car (going into limp mode at about 1/4 tank, then running properly afterwards) has been unsuccessfully diagnosed by VW dealership, therefore I was not disappointed that Fine Tune Auto could not find the cause either (even though they promised they could or no pay). I appreciate the effort the shop made in trying to diagnose the issue and the explanations given to me by Jason. I only got concerned when at the end I was asked to pay; but I am grateful it was reluctantly waived. This is my closest VW certified shop and the guys seem to know what they are doing. I will have no second though to take the car back to them for other issues.

5

I found Fine Tune via the internet a number of years ago for their excellent reviews. In that time I have built a relationship of trust with them. The people there will do what is in my best interest to maintain my vehicles and work with my schedule (open on Saturdays) to get the repairs completed correctly. They logically trouble shoot problems and don't just throw parts/$ at them to see what works. I can't say enough good things about them. This shop is truly a diamond in the rough and it would behoove anyone to give them your business. They have never disappointed me. I'll leave you with this quote. "There are three things a person should have that will make their life easier... A good: mechanic, doctor, and lawyer." The people at Fine Tune take care of one of those and help to make it so I don't have need for the others. Cheers,

COVID – 19 Update From Fine Tune Auto Service: WE ARE OPEN regular hours & have taken several steps to ensure the health and safety of our customers.1). We are taking extra precautions to clean and sanitize our shops on a more frequent basis.2). We have instructed all employees of Fine Tune Auto Service to take precautionary health measures, including frequent hand washing, social distancing, staying home when sick and stopping all non-essential work travel.3). We have sanitizing agents available for you to use when you visit and you can also do all your interacting at a safe distance from our staff. *Repair work is critical, we are ready to serve during this trying time.4). We are offering free vehicle pick up and drop off service from your home or office, as well as curbside pickup and dropoff at the shop. As always, we have free loaner cars to use while yours is in the shop.
COVID – 19 Update From Fine Tune Auto Service: WE ARE OPEN regular hours & have taken several steps to ensure the health and safety of our customers.1). We are taking extra precautions to clean and sanitize our shops on a more frequent basis.2). We have instructed all employees of Fine Tune Auto Service to take precautionary health measures, including frequent hand washing, social distancing, staying home when sick and stopping all non-essential work travel.3). We have sanitizing agents available for you to use when you visit and you can also do all your interacting at a safe distance from our staff. *Repair work is critical, we are ready to serve during this trying time.4). We are offering free vehicle pick up and drop off service from your home or office, as well as curbside pickup and dropoff at the shop. As always, we have free loaner cars to use while yours is in the shop.
COVID – 19 Update From Fine Tune Auto Service: WE ARE OPEN regular hours & have taken several steps to ensure the health and safety of our customers.1). We are taking extra precautions to clean and sanitize our shops on a more frequent basis.2). We have instructed all employees of Fine Tune Auto Service to take precautionary health measures, including frequent hand washing, social distancing, staying home when sick and stopping all non-essential work travel.3). We have sanitizing agents available for you to use when you visit and you can also do all your interacting at a safe distance from our staff. *Repair work is critical, we are ready to serve during this trying time.4). We are offering free vehicle pick up and drop off service from your home or office, as well as curbside pickup and dropoff at the shop. As always, we have free loaner cars to use while yours is in the shop.
COVID – 19 Update From Fine Tune Auto Service: WE ARE OPEN regular hours & have taken several steps to ensure the health and safety of our customers.1). We are taking extra precautions to clean and sanitize our shops on a more frequent basis.2). We have instructed all employees of Fine Tune Auto Service to take precautionary health measures, including frequent hand washing, social distancing, staying home when sick and stopping all non-essential work travel.3). We have sanitizing agents available for you to use when you visit and you can also do all your interacting at a safe distance from our staff. *Repair work is critical, we are ready to serve during this trying time.4). We are offering free vehicle pick up and drop off service from your home or office, as well as curbside pickup and dropoff at the shop. As always, we have free loaner cars to use while yours is in the shop.
COVID – 19 Update From Fine Tune Auto Service: WE ARE OPEN regular hours & have taken several steps to ensure the health and safety of our customers.1). We are taking extra precautions to clean and sanitize our shops on a more frequent basis.2). We have instructed all employees of Fine Tune Auto Service to take precautionary health measures, including frequent hand washing, social distancing, staying home when sick and stopping all non-essential work travel.3). We have sanitizing agents available for you to use when you visit and you can also do all your interacting at a safe distance from our staff. *Repair work is critical, we are ready to serve during this trying time.4). We are offering free vehicle pick up and drop off service from your home or office, as well as curbside pickup and dropoff at the shop. As always, we have free loaner cars to use while yours is in the shop.